Chef i Hele Danmark
Om virksomheden
Essilor Group is the world’s leading ophthalmic optics company. Essilor designs, manufactures and markets a wide range of lenses to improve and protect eyesight. Its mission is to improve lives by improving sight. To support this mission, Essilor allocates more than 200 million euros to research and innovation every year in a commitment to continuously bring new, more effective products to market. It also develops and markets equipment, instruments, and services for eyecare professionals.
Dine opgaver
Working as Customer Interaction Centre Team leader on the lens side of the business, you will lead and motivate the local CIC Team, taking responsibility to deliver the objectives/KPIs (quantitative and qualitative) for Customer Service. You will be responsible for the effective evolution of the department with a vision to provide the best possible EssilorLuxottica experience to our customers (primarily ECPs), ensuring that Front Office contact points are of the highest quality to make the customer experience the best in the market, generating customer loyalty and adding value to the business. Through the effective coaching and support of your team, you will manage projects aimed at improving, and when possible, modernizing the customer experience and elevating EssilorLuxottica’s image in the customer’s eyes. You will oversee the local customer service team activities, strategically and proactively, m...