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Vice President of Customer Experience

Chef i København

JOB SUMMARY

We’re changing the way people enjoy wine, and consequently disrupting one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we’ve created the world’s largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly and VIVINO will be at the forefront of this growth. Now is the time to join a fast paced and growing team.

To support our efforts, we are looking for an experienced leader for our Customer Experience division from our headquarters in Copenhagen, managing a global team in Europe, Americas and Asia. The VP of Customer Experience will be based in Copenhagen and will report to the CPO.

RESPONSIBILITIES

  • Lead the mission, vision, strategy, and roadmap for creating a world-class customer service experience function while delivering stellar customer experiences efficiently and economically
  • Be a primary advocate for VIVINO customers, representing both the voice of the customer and the company, and balancing the needs of the customer with those of the business
  • Explore and advise executive leadership on new technologies and/or vendors to improve productivity and customer engagement to keep them coming back. Leverage process and technology to improve the efficiency of our customer service contact team
  • Partner with product and e...

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